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Q:What is the shipping method?

A: We will ship via Yamato Transport.
Please note that you cannot specify the shipping method.

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Q: I would like gift wrapping.

A: We are very sorry, but we do not offer gift wrapping.

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Q: Can I return products?

A: We do not accept returns unless the product is defective.
Please also note that we do not accept returns on sale items or used clothing items.
(Please contact us before purchasing if you have any questions about used clothing.)

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Q: Can I exchange products for different sizes?

A: Yes, if we have the same product in stock.
However, please note that the shipping costs for returned or exchanged products will be borne by the customer.
(Please return the item prepaid. The replacement item will be sent cash on delivery.)
In addition, the returned item must be unused. Please note that if any accessories (tags, novelties, etc.) are missing, we will not be able to accept the return even if the item is unused.

*Please note that it cannot be exchanged for a different color or product.

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Q: What types of payment methods are available?

A: You can choose from the following payment methods:
・Credit card payment
・Pay Later (Paidy)
・PayPal

*For customers who do not have a credit card, "Pay Later (Paidy)" is convenient.
*Please note that any fees incurred at the time of payment, bank transfer fees, etc. will be borne by the customer.

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Q: I made a mistake in my order. I would like to cancel it.

A: Unfortunately, orders cannot be cancelled after they have been confirmed.
Please make sure to check the order details carefully before placing your order.

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If you have any other questions, please feel free to contact us using the form below. Thank you.